Subscription Box Terms of Service

Email: By sharing your email with us, you consent to receiving marketing emails from us. To unsubscribe, please either use the link at the bottom of a marketing email, or contact us: info@honestriders.co.uk

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Any introductory discount applied on the 3 or 6 month subscription means your first month is an introductory promo box. It also means you have a minimum of another 2 or 5 payments due on your commitment term before you can cancel.

Generally all of our introductory discounts and offers are only applied on the 3 or 6 month subscription. This will be made clear on our checkout process when you select your subscription length. If an offer is available on the 1 month subscription it will be stated there. If no offer is stated there, the offers do not apply to that subscription.

Subscription Renewal: By signing up to an Honest Riders subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3 or 6 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.

By setting your subscription to cancel before your commitment ends this means your subscription will cancel after your 3 or 6 month commitment ends and not beforehand.

YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.

Cancellation: We will be sad to see you go, but you can turn off your auto renewal at any time. If you have committed for a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will automatically be cancelled.

E.G If you sign up for a 6 month subscription and have paid for 2 boxes you will be charged for another 4 before your subscription finishes.. This does not initiate any kind of refund if you fail to cancel before the renewal date.

Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.

By Honest Riders stating you can cancel at anytime this directly refers to the renewal and not your commitment term.

Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one month rate for any box you received a discount on.

You can only cancel after the first box if you select a 1 month subscription. A 3 Month or 6 month subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 3 month or 6 month subscription you need to stay for the full commitment period. Normal month to month or 1 month subscriptions can be cancelled at any point.

Honest Riders discounts are one per household.

By signing up to our subscription service you agree it is your responsibility to cancel your own subscription by logging into your account profile. Honest Riders does not accept responsibility to cancel your account on your behalf.  It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. EG You sign up for 6 months on the 5th of February your membership will automatically renew on August 5th.

You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE AND YOU WILL RECEIVE A subscription box.  All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.

Billing & Payments: You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a 3 month plan, a 6 month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.

Prepaid credit / debit cards are not accepted.

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.

Free Exchanges: If you receive an item in your box that you do not want/need, we will exchange it for a product you do. The value of the replacement product will be equal to or less than the product returned, once pro rata'd against the price of the box (not the retail price). The replacement will depend on stock availability. You are responsible for returning the unwanted item to Honest Riders. The replacement item will be sent out with your next months box.

To review our General Terms of Service, please click here.